How should a manager respond to an immediate request from their board or council when unsure of all answers?

Responding with the information available and promising to update is the most effective approach when a manager is unsure of all the answers to a request from their board or council. This response demonstrates responsibility and transparency. By acknowledging the request and providing the best available information, the manager maintains open communication and builds trust with the board or council.

Additionally, promising to follow up with more information shows a commitment to ensuring that the board is well-informed and that their concerns are taken seriously. This approach fosters a proactive working relationship and allows the manager to gather the necessary information without neglecting the immediate need for a response. It balances the urgency of the request with the reality of needing more details, showcasing the manager's ability to handle situations thoughtfully while remaining accountable.