What is the first step in managing a substandard performance issue?

Communicating directly with the involved employee is essential as the first step in managing a substandard performance issue. This approach fosters a constructive dialogue, allowing the manager or supervisor to understand the situation better and address any underlying problems contributing to the performance issue. Engaging directly with the employee demonstrates respect and provides an opportunity for them to express their perspective. It also sets the stage for developing a collaborative plan for improvement. Open communication can help to clarify expectations and provide the employee with immediate feedback on their performance.

Furthermore, this step lays the groundwork for any necessary documentation or changes in responsibilities that may be needed later in the process. Addressing the issue through direct communication can lead to a more effective resolution and encourages a healthy work environment where employees feel valued and supported.