What should a supervisor do when faced with a lead worker who performs substandard work?

When addressing a situation where a lead worker is performing substandard work, the most effective approach is to engage in a discussion with them and offer assistance first. This method fosters an environment of open communication, allowing the supervisor to understand any underlying issues that may be affecting performance.

By initiating a conversation, the supervisor can provide constructive feedback and clarify expectations regarding the quality of work. Additionally, this approach shows the worker that their contributions are valued, and it demonstrates a commitment to their professional development. Offering assistance can include providing additional training, resources, or support to help improve their work quality.

This proactive strategy not only addresses the immediate problem of substandard work but also promotes a positive work culture, encouraging cooperation and improvement over punishment or reassignment, which may not resolve the underlying issues at hand.